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Feedback

If you would like to book your flight or holiday or receive a quote, please Call 01 6950365 or use our online Enquiry Form.

We read every feedback message we receive, and endeavour to answer them all. We value and encourage feedback, and can assure you that all feedback will be used constructively.

 

Pay a Compliment

Pay a Compliment

At Flight Centre Travel Group (FCTG) we aim to deliver amazing travel experiences to all our customers; and our consultants are focussed on this goal. We love to hear about the customer service you have received and we use this information to constantly improve our customer experience. If you have particularly enjoyed dealing with one of our consultants we would love to hear about it so we can share your positive feedback with your consultant and their manager.

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Make a suggestion

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Website Feedback

Website Feedback

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Make a Complaint

Make a complaint

At Flight Centre Travel Group (FCTG) we listen to our customers and value your feedback. We understand how important travel is and would love to have the opportunity to assist with any issues you may have experienced on your travels. Please provide us details of your trip and we will do all we can to investigate. The Customer Excellence team endeavours to respond to you as swiftly as possible.
You are welcome to enter your details below or alternatively write to us at:

Address:Customer Excellence
Flight Centre UK
Level 9, CI Tower
St Georges Square
New Malden
Surrey
KT3 4TE
Fax:0208 711 3802
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By proceeding I agree to Flight Centre's terms and conditions and my personal information being handled in accordance with Flight Centre's Privacy Policy.